what can I do to get my passport from Canada or find out where in the #$%@!! process they are with it?

Posted April 5th, 2012 by immigratecanada and filed in Immigration to Canada

I’m Canadian, living in the US and I applied 5 months ago to renew my passport. No officials will answer any questions by email or phone. I’m not even sure if they received the paperwork, but I stand to lose $2K in airfare and travel reservations if it doesn’t come soon. help!